CORONAVIRUS (COVID-19) RESOURCE CENTER Read More

MERCYONE DES MOINES MEDICAL CENTER

Hospital Type: Acute Care Hospitals

Hospital Owner: Voluntary non-profit - Private

Emergency Services: Yes

Hospital Overall Rating:



MERCYONE DES MOINES MEDICAL CENTER
State Average
National Average
Nurse Communication
Patients who reported that their nurses Always communicated well
71%
83%
80%
Patients who reported that their nurses Usually communicated well
22%
14%
15%
Patients who reported that their nurses Sometimes or Never communicated well
7%
3%
5%
Doctor Communication
Patients who reported that their doctors Always communicated well
71%
84%
81%
Patients who reported that their doctors Usually communicated well
22%
13%
14%
Patients who reported that their doctors Sometimes or Never communicated well
7%
3%
5%
Received help as soon as they wanted
Patients who reported that they Always received help as soon as they wanted
45%
72%
67%
Patients who reported that they Usually received help as soon as they wanted
40%
22%
23%
Patients who reported that they Sometimes or Never received help as soon as they wanted
15%
6%
10%
Staff Explained Medicine
Patients who reported that when receiving new medication the staff Always communicated what the medication was for
67%
78%
76%
Patients who reported that when receiving new medication the staff Usually communicated what the medication was for
20%
15%
15%
Patients who reported that when receiving new medication the staff Sometimes or Never communicated what the medication was for
13%
7%
9%
Room & Bathroom Were Clean
Patients who reported that their room and bathroom were Always clean
62%
78%
73%
Patients who reported that their room and bathroom were Usually clean
27%
15%
18%
Patients who reported that their room and bathroom were Sometimes or Never clean
11%
7%
9%
Area Quiet at Night
Patients who reported that the area around their room was Always quiet at night
57%
69%
63%
Patients who reported that the area around their room was Usually quiet at night
31%
25%
28%
Patients who reported that the area around their room was Sometimes or Never quiet at night
12%
6%
9%
Given information about what to do during recovery
Patients who reported that YES, they were given information about what to do during their recovery at home
85%
88%
86%
Patients who reported that NO, they were not given information about what to do during their recovery at home
15%
12%
14%
Hospital Rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
61%
79%
72%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
28%
15%
20%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
11%
6%
8%
Would Patient Recommend Hospital
Patients who reported YES, they would definitely recommend the hospital
65%
76%
71%
Patients who reported NO, they would probably not or definitely not recommend the hospital
5%
4%
5%

Phone

  • 515-247-3121

Address

  • 1111 6TH AVE
    DES MOINES, IA 50314